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Sources integration error with intercom web/segment integration

I've followed the segment integration guideline for intercom but after selecting integrate to segment, segment brings me to the overview page where it says 'you need to connect your source' I'm unaware of this new source product but right now I just want a simple intercom integration, and am not too concerned with setting up a sources warehouse. I'm used to the old way of managing segment projects so this may be the cause as to why i'm confused with this new design. Help would be greatly appreciated. Thanks

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  • Hi Joaquin,  

    Thanks for writing in here!  

    Sources are actually just a new name for our projects.  We changed the name here because the idea is that you will have data being pulled in from your website/application,  just like you can now pull in data from sources such as Salesforce, Zendesk, etc.  

    So to get started,  you will create a new source,  which will have a unique write key.  You can then follow the setup instructions based on the library you are using.  From there,  you can go into your integration panel and input your Intercom settings.  Here is a quick gif of the interface that may help explain how to get started better.  The example here is with a Javascript project.  You can also read this help article to get a better understanding of what a source is.  

    Let me know if this helps at all, happy to clarify further!

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