Say goodbye to complex builds—we've redefined how businesses create real-time, personalized customer experiences.
Our revamped Journeys architecture enables powerful Event-Triggered Journeys that enable your team to automatically target customers at key moments like shopping cart abandonment or incomplete applications — with tailored outreach across channels.
Instantly access rich customer data—including intent signals —so your messages are always timely and deeply personalized. Plus, new observability features make it easy to track every customer touchpoint and optimize your journeys at a glance.
- Event-triggered journeys: Instantly personalize outreach based on real-time customer actions like cart abandonment, onboarding flows, and more.
- Contextual payloads: Access all the details you need (cart contents, membership status, etc.) to deliver highly relevant messages, right when it matters most.
- Improved observability: Visualize every step of the customer journey with deep activity tracking and clear audit trails—making optimization a breeze.
Ready to build smarter journeys that drive revenue and loyalty? These new beta features are available to all Engage customers so you can start building today. If you’re not yet on Engage, reach out to your account rep for steps on how to get started.