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69 Topics
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Anurag
posted in Product Q&A
Klaviyo Issue : facing Issue with the latest update of Segment UI

After the latest Segment UI update, I encountered an error where custom attributes cannot be added to new profile data when sending it from Segment to Klaviyo. Specifically, there’s no option to map the field when the “upsert profile” setting is selected for Klaviyo as a destination. This issue does not affect existing events, which continue to work fine. this is only happening in case an upsert profile is selected in Klaviyo as a destination  

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A
1 day ago
F
Florian
posted in Discussion
Consent Management with a Team Plan?

Hi,About Consent Management with Segment, do we need a Business subscription or is it possible with a Team subscription (and our own CMP, Axeptio)?Because in this blog post it says it's “available for all Segment customers”, but in this other blog post it says “for all Business Tier customers at Twilio Segment”.Thank you,

1
Chauntel Greaves
Segmenter
3 days ago
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Khalid Mahmood
posted in Discussion
Multiple Domains

Hi,I have 15 different content websites on different domains. If I visit first domain example abc.com, I get A123 as anonymous_id but when I visit 2nd domain def.com, I get D987 as anonymous_id. What I want to achieve is for Segment to know, it was me on both domains.I can use query string for 2 domains but for 15, it gets complicated. Is there a better solution? Thanks,

2
K
3 days ago
Tyler Nelson
Segmenter
Tyler NelsonSegmenter
published in News & Updates
Recruitment | Help Us Improve Customer Data ProfilesNews

Interested in sharing your thoughts around customer data profiles? Our product team is conducting research to better understand our customers' needs around customer data profiles and how data is used when collaborating across organizations. This is a paid research study, so participants will receive $100 as a thank you for their time.Please come prepared to discuss:How you share data cross-functionally today What a "golden customer profile" means to you Any challenges with Segment profiles you may currently haveIf you are interested, please register via this form: Segment Research RecruitmentTo best serve our study, a subset of registrants will be contacted to take part. Our team will reach out to you via email if you have been selected. Thank you for your understanding.Recruitment form will close Tuesday, September 17th at 5PM PDT.

50
Tyler Nelson
Segmenter
3 days ago
M
Mikhail Dubov
posted in Product Q&A
Modifying Payloads in Destination Insert Functions

Hi all, I’m trying to set up a Destination Insert function which would take my event, do some light modification and then send the modified version as a key to the destination. Is that possible? The use case is that Hubspot Cloud Actions destination expects a very specific way to code Track events. Rather than having a mapping for each event I wanted to have just one mapping and then use a function to transform the name of the event to the Hubspot format

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Tyler Nelson
Segmenter
4 days ago
C
Christy Puller
asked in Product Q&A
How Do I Get UTM Data from App into Hubspot?

Hi there - I am having issues getting attribution data from users who sign up on my web app (Source) into my Hubspot Destination. The app is capturing UTM parameters, but when that data gets fed into Hubspot from Segment, the Original Source in Hubspot is simply “INTEGRATION” and Original Source Drilldown 1 is “Twilio - Segment.” Ideally, I should be able to populate Hubspot’s native “Original Source” field with where these users are coming from (Organic, Paid Search, etc).Essentially, I’m unable to see where my web app signups are coming from because Segment is not passing this data correctly. We have the Hubspot Tracking Code installed on our app through Google Tag Manager, but finding this is still not working.This seems very basic but unfortunately I’m completely stuck. Any ideas?

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C
18 days ago
Andrew Ferreira
Andrew Ferreira
posted in Discussion
RETL vs SQL Traits

Since RETL was released I am debating whether or not RETL is a replacement for SQL Traits. What you think?

10
Chauntel Greaves
Segmenter
27 days ago
Chauntel Greaves
Segmenter
Chauntel GreavesCommunity Manager
published in News & Updates
Q3 Feature Releases & UpdatesNews

On Demand: What’s New with Segment: Q3 2024 Product Releases + Live Q&A----Below are the latest releases to date for Q3:Duplicate Destination Mappings in General AvailabilityQuickly make a copy of an existing mapping with a destination, including all configurations and enrichmentsLinked Audiences and Data Graph General AvailabilityLinked Audiences and Data Graph are now Generally Available for Snowflake & Databricks. Linked Audiences empower marketers to create targeted audiences by combining behavioral data from the Segment Profile and warehouse entity data within a self-serve, no-code interface - accelerating audience creation, enabling precise targeting, enhancing customer personalization, and optimizing marketing spend without the need for constant data team support. The Data Graph acts as a semantic layer that allows businesses to define relationships between entity datasets in the warehouse - such as accounts, subscriptions, households, and products - with the Segment Pro

220
Chauntel Greaves
Segmenter
1 month ago
M
Merin
asked in Product Q&A
204 No Content

Hi, I have configured the mapping of events from Segment to Google Analytics. But while testing the event, i see, 204 No Content being delivered. Can somebody help me fix this?

2
J
1 month ago
Chauntel Greaves
Segmenter
Chauntel GreavesCommunity Manager
published in News & Updates
Upcoming Workshop: Leveraging Custom Destinations, Functions, and WebhooksTutorial

Tune in later this month and learn about customizing your data integration and customer engagement strategies by leveraging Segment’s customization features: Functions, Custom Destinations, and Webhooks. NAMER Registration (August 13th, 2pm EST) - Recording coming soon!EMEA Registration (August 21st, 6am EST) 

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Chauntel Greaves
Segmenter
1 month ago
A
Segmenter
atit.shahSegmenter
posted in Discussion
[Pilot] Personalize Patient Engagement with New EHR Integration and Healthcare Features

Twilio Segment for Healthcare expands to include EHR Integration, Patient Engagement Profiles, and Prebuilt Healthcare Campaigns for key patient engagement use cases.  We are excited to announce the launch of the Pilot that allows healthcare providers customers to integrate your EHR with Segment, use this data to build a Patient Engagement Profile in Unify, and Activate it using Engage, starting with a prebuilt campaign for Annual Wellness Visit Nudges. You can read more about this in the blog post. We are now inviting a limited number of healthcare providers to Pilot these new features now available as part of Twilio Segment for Healthcare.  Click here to request access to the Pilot program.

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A
Segmenter
1 month ago
H
Hannah B
asked in Product Q&A
Salesforce: Getting Lead IDs

I am setting up a Salesforce (Actions) destination. When I receive a particular event, I want to create a custom object that is associated with a lead. The event has the lead's email address (a unique identifier for the lead), but not the lead ID.Ideally, I would use the email address to get the lead ID and then include the lead ID when I create the custom object. Is there any way to do something like this in Segment?Thanks in advance!

3
Peter Ikladious
1 month ago
B
Bradley James Allan
posted in Product Q&A
Segment X Airship

Hi all, We have recently integrated with Segment and have an existing email marketing tool called Airship. Does anyone have any experience using the 2 tools to create lengthy onboarding journeys? We have created the onboarding steps in Segment that then trigger emails in Airship BUT we will run out of steps very soon. There has to be a better way of doing this by having the steps in Airship rather than Segment but i am not sure how to do this using the 2 tools effectively. Thanks, Brad 

3
B
1 month ago
S
Shweta S
posted in Product Q&A
Device token issues + application opened event

Hello!We have a React Native mobile app and are having some trouble with our device tokens for the Application Opened lifecycle event.I’ve been looking at documentation but haven’t been able to find clear answers.Our application opened event is not sending the device_id and hence failing to reach the customer.io destination. What is a foolproof way to fetch the device token for both iOS and Android?

1
Chauntel Greaves
Segmenter
1 month ago
L
Luke Hancock
asked in Product Q&A
Last Computed Trait

I am looking to create a computed trait of the last order before May 1st; however, when I pull the preview, it’s bringing in contacts that have an order completed beyond May 1st. Check out the screenshots below and let me know where I’m going wrong. Thank you!   

3
Gray Sanborn
1 month ago
M
Mahender Chintalapally
posted in Product Q&A
How to Capture UTM Parameters with Google Login and Google One Tap Login

Hi Fellow Segmenters,  We use segment to route the events from backend to all internal tools. I have a marketing data attribution issue with utm paramters values are not passed from root domain to a sub domain that loads after users signups up for a trial (with Google Account / OneTapgmail signin method).  Examples:Root domain: example.comSubdomain after signing up: app.example.comThere is an option for users to use google sign or google on tap sign with gmail to signup for the account. Whenever the users chooses to use google account signin or google onetap sign-in, we are loosing the utm paramters and all the data is attributed as direct. The question: how can I pass utm paramters and their values from example.com?utm_source=google  to app.example.com?utm_source=google after the google account login method is used  via Segment? Any help or solution on this is much appreciated.  Best regardsMahender

1
Chauntel Greaves
Segmenter
1 month ago
S
Sagar Viradiya
asked in Product Q&A
Upgrading Intercom destination from Classic to Intercom Cloud Mode (Actions)

We are planning to upgrade our Intercom Destination, so we just want to know what things we should consider while upgrading Destination?Do we need to create new Destination, add every thing like filters, transformations, mappings. or  we just can upgrade existing Destination with few steps.

2
S
2 months ago
A
Andy Batten
asked in Product Q&A
How to manage Active Account Associations

I’m curious what techniques the community has used to manage user > account associations, when users could belong to multiple Accounts but no way to ‘ungroup’. This is relevant for a lot of scenarios, but especially in the case of using Account-based audiences for Journeys and email. For example, let’s say John Doe - john.doe@gmail.com - is associated with ‘Blue Inc.’ via group(). John leaves Blue Inc. and joins ‘Red Inc’, and we capture that with group() some time later either via form fill or our offline data. Now John is associated with two companies in Segment, but only ‘active’ at Red Inc. We ‘know’ John isn’t at Blue Inc. anymore, but cannot remove the association.We create an Account-based audience that Blue Inc. falls into, but Red does not, and want to push the list of all associated users to Marketo for email. John Doe falls into this audience because he’s still associated to Blue Inc. in Segment, so he gets an email when we wouldn’t have wanted that. I don’t think it’s as

1
Andrew Rawson
Segmenter
2 months ago
H
Hannah B
asked in Product Q&A
Identify Across Sources

We currently have several Node.js sources, and each user has the same user ID across all sources. Is it necessary to call identify in each of the sources or is calling it from one sufficient?Thanks in advance!

1
Gray Sanborn
2 months ago
R
Richard Fahey
asked in Product Q&A
CAPI Connectors: SA360 / Meta / LinkedIn

Hello, I am seeking information on Segment's Paid Media Connectors and their capabilities for SA360, Meta, LinkedIn, and Google Ads. I am aware that the existing connectors can match email addresses. However, our Marketing department is interested in matching based on emails as well as other fields like phone numbers and addresses. Are these features available in the current connectors? If not, has there been any development of custom connectors to accommodate these requirements?

3
J
2 months ago
R
Roberto Mendoza
posted in Discussion
Major Issues with Klayvio

Trying to get Segment events to deliver to Klayvio but having major issues. Track events are not being delivered. Have tried to map events but have been pretty unsuccessful here other than seemingly getting identify() to work. I keep receiving the below error: Segments docs on how to map events to Klayvio are pretty barebones. It also seems based on Segments docs that the Klayvio integration should be pretty seamless but that is definitely not the case in my experience. 

1
T
2 months ago
J
Judyta Owsianna
asked in Discussion
Assistance Needed for GA4 Audience Integration with Segment

I'm seeking some insight on our GA4 (Cloud) setup. We have completed the setup on Segment. However, we're not seeing the audience appear in GA4 under 'audiences'. How do you typically send audience data to tGA4 account (Firebase) not web? We've reviewed and completed all the setup steps to the best of our knowledge.

2
J
2 months ago
A
Andrew Nagle
asked in Product Q&A
Reddit Ads Conversion API

Has anyone connected to reddit ads conversion api using the Destination Function? 

2
V
2 months ago
Peter Yanny
Peter Yanny
posted in Product Q&A
Sending an Audience from one Segment Journey to another

Hi Friends!We’ve started using Journeys some months ago, and as we’ve matured our use cases we’ve started experimenting with customer experiences.Would love some advice on how to chain journeys together. We have a use case to experiment the customer experience during a feature onboarding flow. We’d like to experiment with application onboarding experience, messaging, and in-app messaging.To do this, we need to split our audience into 3 branches. Each branch then moves the customer into a journey. (3 journeys) What i’m trying to do is create an “allocation” journey that branches the audience into 3 “random” branches. I’ve created a couple of test journeys to illustrate this.Then a “stream” journey that defines one experience. I was able to do this by defining the entry condition step to mean that a customer  The issue i’m having is that the numbers of customers starting in the stream journey is erratic.  Example we have 43k users in each branch in the “allocation” journey but only 227 s

1
Chauntel Greaves
Segmenter
2 months ago
M
Marketing at Work for Impact
asked in Product Q&A
GA4 Destination Setup - Anyone open to double checking my Mapping?

Hi awesome community,I’m new to Segment and GA4.  I have set up a GA4 test account and setup a Segment GA4 Web destination to push to it.  I can see data is going into the test account (however it’s not yet 24 hours so detail limited).  However, my test account is recording higher visitors than production.The GA4 Web destination setup is much more complex than the others I have done and I’m not sure it’s right.I don’t suppose anyone would be willing to do a video call with me to double-check my work?Thanks!Lorraine

3
H
Segmenter
2 months ago

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