Community Chatter

Hi,We’ve just onboarded Segment and I’m looking for an implementation plan, since the course it’s not available. Anybody have any resources? Appreciate it,Aida

Hi All,Looking for a bit of clarity on the Destination Event Mapping Trigger logic.I understand that All implies every condition in the trigger must be true resulting in AND logic.For example:Event Name is Order Completed Product Sku is abc Product Type is subscriptionBecomes:Event Name is Order Completed AND Product Sku is abc AND Product Type is subscription This would isolate Order Completed with the specific product parameters and send “abc product subscription purchase” to the given destinationBased on the documentation Any implies at least one of the conditions in the trigger must be true resulting in full OR logic.The example becomes:Event Name is Order Completed OR Product Sku is abc OR Product Type is subscription This would include all Order Completed events, any other events passing the abc sku, or any events passing a product type of subscriptionWhat I am struggling with is AND OR logic together. I am attempting to curate custom conversions for destinations where:Event Name

Have you found the lack of granular access control limiting? Do you wish Segment had granular access control We’re kicking off a one-hour research session to hear directly from you about your use cases, challenges, and opportunities with Audience Cloning.In this session, we will:Ask about your workflows and pain points Share a prototype for you to explore Collect feedback to help shape the featureYour input will be invaluable in ensuring Audience Cloning delivers real value. If you’re interested, please sign up using this calendly link.Thank you for your support!

We’re excited to announce the next phase of Segment Consent Management: Consent Enforcement in Engage Audiences is now available in Public Beta!Previously, we introduced the ability to store consent preferences, captured from streaming events and warehouse data, on the Segment Profile. With this Public Beta release, Segment can now automatically enforce those consent preferences in Engage Profile Audiences when sharing data with third-party destinations. For more information, see the Consent in Engage documentation and demo.If you would like to participate in this Beta, send me a message with your workspace id or slug.

Have you used Audience Cloning and found gaps? Do you have feedback to share? We’re kicking off a one-hour research session to hear directly from you about your use cases, challenges, and opportunities with Audience Cloning.In this session, we will:Ask about your workflows and pain points Share a prototype for you to explore Collect feedback to help shape the featureYour input will be invaluable in ensuring Audience Cloning delivers real value. If you’re interested, please sign up using this calendly link.Thank you for your support!

Hello!I’ve run into a particular problem with integrating SednGrid with Engage. The email volume I have is nowhere near needing a dedicated IP for SendGrid, but Segment requires The Pro 100K account in order to connect via subusers. Is there any way around this? SendGrid support informed me it’s not possible to get a shared IP and have subuser management. Is there a way to utilize SendGrid with Engage without having to use subusers in SendGrid? Or is there a workaround for this to ensure the same functionality?

Hi, I have created a journey in which I want 85% of the audience to be sent to google adwords and 15% as holdout. How do I know which people are in holdout like how to collect these people?

 We have recently noticed that the display options in the Overview section for 'Audience Details' and 'Identifier Breakdown' show 0 users, while the 'Audience Preview' in the Builder section shows 1,767 users in this case. Could this be an error related solely to the information preview, or might it be affecting the actual audience content? Could this just be a temporary glitch? Previously, audiences have processed without errors in the preview during recent days. However, the data now appears as 0 (as shown in the attachments). Additionally, in other Overview sections like 'Audience Growth' and 'Computations', active users can be observed.   

I have some questions about Reverse ETL functionality and was wondering if additional documentation or guides exist on this topic. Scenario:A relative date query identifies users who requested quotes within the last 5 days with 10-day lead times before their arrival and do not have a confirmed booking. These users are flagged as TRUE via a trait (e.g., early_quote_user). From an initial group of 10 tagged users: 2 later convert to confirmed bookings (no longer meeting criteria). 3 new qualifying users are added as TRUE the next day Key Questions: Should the logic to mark converted users as FALSE be implemented directly in the SQL query? If not explicitly handled, will those users' traits remain TRUE indefinitely? Are there alternative methods to automatically transition users from TRUE to FALSE when they no longer meet criteria?

When investing heavily in data infrastructure, maximizing ROI is crucial. As you compare CDP solutions, be sure to look beyond upfront pricing as hidden costs and ongoing maintenance can significantly increase total ownership. In this 2-minute video, Kathleen speaks to common tips and pitfalls when assessing CDP costs. 

In this two-minute video, Sean explains what all these recent acquisitions in the CDP market really mean and whether he things CDPs are simply evolving or becoming obsolete. Reply in the thread below with your takes!  

Hear Sean Spedacci explain why in this two-minute video clip. Reply in the thread below with your takes!   

We are experiencing an issue where our HubSpot integration with Segment frequently disconnects and requires reauthentication. I've had to manually click "reauthorize" a few times.  Is there a chance the OAuth token is being revoked or not refreshed properly?

I am attempting to use the integrations object to filter which identify and track messages are sent to my Customer.IO destination. The reason I want to send a subset of these messages is to avoid creating a Customer.io ‘person’ for every identify call.I am not sure exactly what to put in as the key value where I have CustomerIO here:curl -X POST https://api.segment.io/v1/track \ -H "Content-Type: application/json" \ -d '{ "writeKey": "'$WRITE_KEY'", "messageId": "track-john-test-'$COUNTER'", "timestamp": "'$TIMESTAMP'", "userId": "'$USERID'", "integrations": { "All": false, "CustomerIO": true }, "event": "'$EVENT'" }'Should I have { “integrations” : { “Customer.io Dev” }} which is the name of the specific destination? I think not, as the integration filtering is “applied to all instances of the destination” (from https://segment.com/docs/guides/filtering-data/).Should it be `actions-customerio`, as this is the slug displayed in the URL when accessing

It looks like the five Suggested Predictive Audience categories (e.g., Ready to Buy, High LTV) are primarily ecommerce-focused, relying heavily on purchase and revenue-related events like Order Completed.Are there options to build custom Predictive Audiences that don't depend on a revenue-based conversion event? And is there a roadmap to support non-ecommerce use cases—for example, audiences built around content engagement, form fills, or other non-purchase signals?Would love to hear how others are handling this or if Segment has guidance on broader applications.