Product Updates

You can now deliver personalized experiences where, when, and how your customers want with Push Notifications, sent right to your customers mobile devices. Push Notifications in Engage includes: Push Notifications Campaign Builders, allowing you to design and deliver Push Notifications directly within Engage Marketing Engagement Analytics, allowing you to understand the performance and ROI for every Push Notification you send Subscription Management, allowing you to manage the subscription statuses of your customers directly in the platform for each channel separately Click Behavior Options, allowing you to decide what your end user sees when they tap on the push notification on their mobile device For more information, see Segment's Push Notifications documentation.

The Trade Desk destination is now available in beta.With this integration, you can push first-party user data from audiences created in Twilio Engage to The Trade Desk platform. This enables you to target your brand's first-party audiences more effectively. You have the ability to configure your delivery preferences within Segment, making the integration customizable.By connecting Twilio Engage with The Trade Desk, you can leverage your Engage Audiences and send personally identifiable information (PII), such as email, directly to The Trade Desk. This enhances your ability to execute precise and impactful marketing campaigns.To get started with the Trade Desk integration, see the public documentation. 

Segment's integration with LiveRamp Audiences is now in beta.This integration empowers companies and their partners to connect, control, and activate data, resulting in transformed customer experiences and more valuable business outcomes.Learn more about the integration in Segment's LiveRamp Audiences Destination documentation. 

Broadcasts let you send one-off promotional messages by SMS or email.Targeted and personalized with the same level of real-time data sophistication used for advanced lifecycle marketing efforts, Broadcasts were built with SendGrid email and Twilio SMS functionality. Using one centralized platform, Broadcasts offer scalability and reliable deliverability.With Broadcasts general availability, you can now send Broadcasts to subscription groups and view Broadcast actions and events in both recipients list and the customer profile.For more information, visit Segment's Broadcasts documentation. 

Destination Insert Functions enables Segment's customers to extend their data pipeline using code at egress, before data is processed by destinations.Use Destination Insert Functions to: Implement custom logic to perform enrichment using third-party sources as well as Profile API, which brings additional context to your data before it’s sent to a destination. Transform data that’s going out, enabling advanced filtration and computation like sending only those events that meet specific criteria (using nested if-else code) and performing logical and arithmetic computations on it. Ensure data compliance by performing tokenization, encryption, or decryption before sending data out. All users who have functions enabled for their workspace can use Destination Insert Functions. For more information view Segment's Destination Insert Functions docs.  

Use Linked Events to enrich real-time event streams with entities from your data warehouse to your destinations. Linked Events Private Beta is available to the following tiers: Unify +  Engage Foundations (Audience and Journeys) Engage Premier (Audience, Journeys, and Channels) To learn more, visit the Linked Events Overview documentation and setup guides: BigQuery setup Snowflake setup Redshift setup  

The Source Overview page now allows users to view a chart of source volume data (and accompanying event information), enabling them to view spikes and drops in a particular source’s volume over various time periods.The information displayed in the image is representative of a customer’s Successfully Received step in Delivery Overview.

In support of our customers’ ongoing enablement of HIPAA compliance, Segment now allows you to encrypt sensitive user data when sending data to event stream, cloud-mode Destinations.For more information, refer to the HIPAA Eligible Segment documentation and Architecting for HIPAA.

Reverse ETL makes it simple to activate data from a warehouse and load it into 300+ downstream destinationsPostgres as a Reverse ETL source is now available in GA.

Reverse ETL makes it simple to activate data from a warehouse and load it into 300+ downstream destinations.Databricks as a Reverse ETL source is now Generally Available.

Segment has added a new PROFILE_TRAITS_UPDATES table with Profiles Sync, making it even easier for Unify customers to build materialized views.This table accelerates computation of the PROFILE_TRAITS materialized view, with each row representing a unique customer profile and its most recent traits. We've also included dbt scripts for building materialized views using the new table.For more information, read Segment's Profiles Sync Tables and Materialized Views documentation.

Subscription Groups in Twilio Engage give you the ability to define different types of email categories that recipients can opt in and out of at any time through a custom user preference page.For more information, visit the Subscription Groups documentation. 

The Pinterest API for Conversions destination, built on Actions, is a server-to-server integration with the Pinterest API.It allows customers to pass web, app, and offline events from Segment directly to Pinterest. Events can be used to evaluate an ad's effectiveness to improve content, targeting, and placement of future ads, without the use of third party cookies.For more information see the Pinterest API for Conversions Documentation.

Segment's destination for Optimizely, built on Destination Actions, is now in Public Beta.With this destination, customers can send Segment profile data into Optimizely to power testing and experimentation.This upgrade brings the destination into the Actions Framework and connects to the latest Optimizely SDK, providing improved performance, security, and implementation.For more information see the Optimizely Feature Experimentation (Actions) Destination Documentation. 

The new HTML Editor is available to all Engage Premier customers. This feature enables both code and visual editing capabilities.With the HTML Editor, you can build your email template with code, copy and paste existing code, or use the visual editor for a code free design experience.For more information, visit the Engage HTML Editor docs. 

Reverse ETL makes it simple to activate data from a warehouse and load it into 300+ downstream destinations.With this public beta release, Reverse ETL now supports Databricks as a source.

Reverse ETL makes it simple to activate data from a warehouse and load it into 300+ downstream destinations.With this Public Beta release, Reverse ETL now supports Postgres as a source.

Destination Insert Functions enables Segment's customers to extend their data pipeline using code at egress, before data is processed by destinations.Use Destination Insert Functions to: Implement custom logic to perform enrichment using third-party sources as well as Profile API, which brings additional context to your data before it’s sent to a destination. Transform data that’s going out, enabling advanced filtration and computation like sending only those events that meet specific criteria (using nested if-else code) and performing logical and arithmetic computations on it. Ensure data compliance by performing tokenization, encryption, or decryption before sending data out. All users who have functions enabled for their workspace can use Destination Insert Functions. For more information view Segment's Destination Insert Functions docs.

With WhatsApp as a native channel in Engage, you can now deliver personalized experiences where, when, and how your customers want with the world's most popular messaging app.With MMS, you can add images, videos and GIFs to your SMS messages to connect with customers in a more engaging way. WhatsApp and MMS in Engage include the following: WhatsApp + MMS Campaign Builders, letting you design and deliver WhatsApp + MMS messages directly within Engage Marketing Engagement Analytics, allowing you to understand the performance and ROI for every WhatsApp + MMS message you send Subscription Management, allowing you to manage the subscription statuses of your customers directly in the platform for each channel separately For more information, see Segment's documentation on WhatsApp campaigns and SMS templates. 

Send to All is now available to all Engage Premier users.With Send to All, you can send an email to all users regardless of their subscription state.This may be useful, for example, when you need to send a marketing transactional message to a user who hasn't subscribed to your marketing emails.For more information, visit the Engage Email Campaigns documentation. 

With Broadcasts, you can send one-off promotional messages by SMS or email.Targeted and personalized with the same level of real-time data sophistication used for advanced lifecycle marketing efforts, Broadcasts were built with SendGrid email and Twilio SMS functionality.Using one centralized platform, Broadcasts offer scalability and reliable deliverability.For more information, see Segment's Broadcasts documentation.

With Regional Segment, you can now personalize experiences using native email and SMS channels on Engage EU infrastructure.Using Engage Premier, you can create personalized email campaigns, send targeted SMS notifications, and deliver tailored messages.This expansion into the EU market reinforces Segment’s commitment to meet specific customer needs by offering localized infrastructure.

Delivery Overview’s Public Beta is available to all users. This feature enables self-service debugging and performance monitoring for Classic Streaming Connections and Functions Connections.For more information, see the Delivery Overview documentation.

Link Shortening for SMS in Twilio Engage is now in General Availability.With Link Shortening, customers can send shorter, more manageable URLs at send time as part of their Engage SMS campaigns.For more information, visit the Engage link shortening documentation.

With Selective Sync, you can ingest selective data to your data warehouses.Choose the event tables and properties synced by Profiles Sync to optimize performance and cost. Syncing fewer tables and properties leads to faster and more frequent syncs, faster queries, and less disk space usage. For more info, visit Segment’s Profiles Sync docs.