Product Updates

🔔 Overview: With Audience Size Change Alerts, you can get notified when your audience increases or decreases past a set threshold. During the Public Beta, Audience Size Change Alerts only supports Linked Audiences. For more information, check out our Audience Size Change documentation.

We’re thrilled to announce that the launch of our completely reimagined Journeys product within Twilio Engage is now Generally Available to all Engage customers. Built from the ground up and based on your valuable feedback, the new Journeys empowers you to deliver more relevant, timely, and seamless customer experiences at every touchpoint. What’s new in the Next Generation Journeys? 🔄 Real-Time Orchestration with Event Triggered Journeys: Automatically trigger and personalize outreach based on real-time customer actions—like cart abandonment, onboarding milestones, and more. No more relying only on drip campaigns. Now, you can react right when it matters. 🔎 Richer Personalization with Contextual Payloads & Data Access: Access all the details you need — including important contextual data from your triggering event and subsequent events performed in the Journey (product viewed, cart contents, membership status, etc.) — to simplify the delivery of highly relevant messages, when it matters most. 📈 Enhanced Builder Experience with improved Observability & Optimization: Effortlessly map out every customer touchpoint using our intuitive drag-and-drop builder, enhanced with rich activity tracking and comprehensive audit trails. This streamlined approach makes it simpler than ever to analyze, optimize, and scale your customer engagement strategies. But wait, there’s more! Randomized Split: Unlock dynamic profile routing within Journeys for rapid A/B testing and data-driven analysis, making it easier to optimize engagement and outcomes. AdTech Support – Action List Destinations: Build targeted lists or audiences in destination platforms directly from event-triggered Journeys, enabling more precise and impactful engagement strategies. Editing & Versioning: Seamlessly update Journeys with new versions—without duplicating or deleting—simplifying workflow management and boosting flexibility. Multiple Activations Support: Send up to five different actions per Destination step, whether to the same or multiple locations, cutting down on workarounds and saving Journey step credits. Simultaneous Entries: Profiles now launch a new Journey instance with each triggering event, enabling personalized messaging and seamless support for transactional use cases every time an action is performed. And More! This release empowers marketers to move at the speed of their customers—giving you the tools needed to deliver the right message, on the right channel, at the right time. For more information review our docs and check out this article.

We're thrilled to announce a major update to our Data Graph: the launch of our visual, no-code Data Graph builder. With this release, creating and managing your Data Graph is more intuitive than ever. Our new editing experience empowers you to add entities and relationships with a simple point-and-click interface and easy-to-use dropdown menus—no coding required. This streamlined approach opens up Data Graph editing to a wider range of users. The new visual builder is now the default way to edit your Data Graph, but power users who still prefer working with raw configuration code – or who wish to copy the code into version control – can seamlessly switch between the no-code and code-based editors at any time.

Description: Linked Audiences customers can now activate list-based action destinations—ideal for advertising and ROAS campaigns. You can now activate data using Actions List Destinations including key adtech platforms like Google and Facebook Custom Audiences. This helps improve return on ad spend by leveraging your complete first-party data relationships for more precise audience targeting. Full list of supported Destinations: Facebook Custom Audiences (new) Marketo Static Lists (new) Google Conversions TikTok Audiences Klaviyo Amazon AMC Display & Video 360 First-Party DV360 For more information, check out our docs.

Twilio will end-of-life (EOL) its Twilio Engage Premier product on December 15, 2025 . Existing customers will continue to have full access to Engage Premier until that date, and Twilio will continue to provide support throughout the transition period. After December 15, the following features will no longer be available: Multichannel campaign delivery (Email, SMS/MMS, Push, WhatsApp) Marketing Engagement Analytics Subscription Management Twilio Engage Foundations—including Audiences, Connections, Journeys, ID Resolution, and CustomerAI Predictions—will continue to be supported as part of Segment’s CDP offering. Customers may choose to transition to Twilio SendGrid Marketing Campaigns for email-first needs or explore one of Twilio’s preferred ISV partners —Airship, Attentive, Bloomreach, Braze, Customer.io, Insider, Iterable, and Klaviyo—for broader multichannel marketing capabilities.

What’s new: Journeys V2 now supports audience-based entry in addition to event triggers. This means you can: Kick off journeys when profiles join Classic audiences Target profiles based on traits and historical events Choose to include existing audience members or only new audience entries Why it matters: This enables powerful combinations of audience targeting with V2's real-time orchestration How to try it: Check out this video walkthrough. When creating a journey, choose "New journey builder" and select "Profile enters an audience" as your trigger type.

Our enhanced SendGrid Destination is now in General Availability. Orchestrate personalized email communications by connecting Segment directly to SendGrid's enterprise email platform with our new "Send Email with Dynamic Template" action. This integration enables you to trigger transactional and marketing emails using your existing SendGrid templates directly from Segment events, audiences, and journeys. Create unified email experiences by leveraging customer profiles, behavior data, and warehouse information to deliver personalized communications at scale. Configure complex email templates with dynamic content, customize recipients, manage headers, and schedule delivery times—all without leaving Segment. Accelerate customer engagement and conversion rates by delivering timely, contextual emails while reducing integration complexity and technical overhead. Maximize your investment across the Twilio product suite through deeper native integrations that unlock end-to-end customer engagement capabilities. For more information check out our docs and this overview video.

The Data Split step allows users to send profiles down different Journey paths based on profile trait conditions or existing audience membership. Users can configure multiple conditions for each branch based on: Profiles with or without traits Profiles are part of or not part of an audience Please note: we only support mutually exclusive Journey paths, so users will be evaluated for branch conditions in sequential order. Users can reorder the branches to adjust rankings. Quick video overview

Key Pair Authentication for Snowflake is now Available to all users on Free, Team, and Business plans (previously only available to Business Tier users). This authentication adds an extra layer of security for connections to Snowflake warehouses, replacing the use of username/password. Therefore, implementing key pair authentication helps customers maintain compliance and enhance connection security. Note: Secure authentication for SQL Traits with Snowflake is not yet supported, but we will add this feature soon. Snowflake plans to discontinue support for username/password logins by November 2025. For more information see our docs: Reverse ETL Setup Data Graph Setup Warehouse Connections

Users can now choose to be alerted when an Audience Computation/Run completes Description example: This new alert can be discovered and configured via Monitor > Alerting > Default > Engage > Audience Run Completed and is GA.

Audience Event Health alerting has shipped to GA and is available to all Engage users. This alert allows users to be notified when a specific Audience’s events fail to sync to the destination by X%. Users can choose to send the notifications to an email of their choice, to Slack, or via in-app notifications. This release has introduced a new “Alerts” tab to the Audience overview page, one of the places where relevant alerts can be found moving forward for Engage

Segment’s native alerting features have a new home in-app, within Monitor / Alerting. This new interface allows to view and configure all available alerts across their Segment Workspace. A single place to review, configure, and enable/disable alerts for any of our features.

Entity Property Condition Groups is now available for Linked Audiences to all customers on Business Plans with Linked Audiences. When filtering on entity properties in your entity condition, you can now create entity property condition groups, allowing you to utilize both the AND and OR operators in the same entity condition, streamlining the audience building experience. For more information on Linked Audiences, refer to our documentation.

BigQuery and Redshift Supported as Linked Audience Warehouse Sources - General Availability Linked Audiences empowers marketers to effortlessly create targeted audiences by combining behavioral data from the Segment Profile and warehouse entity data within a self-serve, no-code interface. With this GA release, the Data Graph now supports both Redshift and BigQuery as a warehouse source. For more information view our documentation.

Configurable Lookback for Historical Event Data is now available to all users on Business plans. When creating or editing real-time audiences, you can set a lookback window (e.g., “last 90 days”) under Include Historical Event Data to limit how far back event data is processed. Disable it to use only data after creation. This will speed up initial computations by reducing backfill time, while batch audiences continue to include historical data by default.

Audience Consumers is now available to all users on Business plans. You can view a new Consumers tab on audiences to see a list of audiences that reference it in their definitions. When editing, disabling, or deleting an audience, a warning will appear if it’s referenced by other audiences, showing the count and a link to review them. This will ensure that you understand dependencies and manage audience relationships more effectively. For more information, view our documentation.

We're excited to announce our new hashing detection capability, designed to simplify how you work with sensitive data across different destinations. Key Features: Automatic Hashing Detection: Segment now intelligently detects when fields contain pre-hashed values and avoids double-hashing them Plain Text Support: For un-hashed values, Segment continues to automatically hash according to each destination's requirements Simplified Workflows: No configuration needed - the system automatically determines whether values need hashing This enhancement is valuable for customers with strict data privacy requirements who pre-hash PII before it enters Segment's infrastructure. It prevents match failures caused by double-hashing and eliminates common troubleshooting issues when activating pre-hashed data from warehouses or other systems. The feature is now available for key advertising and marketing technology destinations, with field-level indicators showing which fields support this capability. Find complete documentation here.

Managing your Salesforce Marketing Cloud (SFMC) Data Extensions just got a whole lot easier! With our latest update, you can now search, select, and even create new Data Extensions—all from within Segment. What’s new? Search and select existing Data Extensions No more switching between Segment and SFMC. Just search by ID, select a Data Extension, and start mapping fields in just a few clicks. Seamless field mapping Once you’ve selected a Data Extension, you’ll see all available fields in a dropdown. Just pick the ones you need and map your Segment data instantly. Create new Data Extensions directly in Segment No need to jump into SFMC. Define a name, folder, and description, then, customize your fields by setting type, length, nullable, and primary key options—all within Segment. Less friction, faster activation Skip the manual setup and focus on running campaigns. This update removes extra steps and keeps your customer data flowing smoothly. How to get started This new functionality is already available in our Salesforce Marketing Cloud (Actions) destination. Try it out now by visiting your SFMC destination settings in Segment.

Delivery Overview now supports destinations receiving from Engage! Users can now explore Delivery Overview for destinations that are receiving audience syncs from Engage; allowing users to breakdown by Audience (or all Audiences), as well as corresponding activation events or mappings. Please note: Support for Traits and Journeys is in progress, but not included in this Public Beta. For more information, visit our documentation .

We’re excited to announce the general availability of our enhanced Event Tester, providing you with unprecedented visibility into your integration configurations. This powerful update gives you complete transparency into API transactions with full request/response inspection and linked event support. We’ve also embedded this functionality directly into your mapping workflows, creating a consistent, intuitive testing experience throughout the platform regardless of which Segment product you’re using. Key Improvements: Complete API Visibility: View exact request payloads, response data, and API endpoints to quickly identify and fix integration issues Flexible Test Inputs: Easily sample real events from your sources or create custom test scenarios Support for Linked Events: Test enriched payloads to verify profile data is correctly attached to your events Editable ReverseETL Payloads: Modify warehouse data before testing to validate different scenarios Unified Experience: Enjoy the same intuitive testing interface across all Segment products This release marks a significant step forward in reducing time-to-value when configuring integrations and troubleshooting data flows. Event Tester documentation can be found here .

Unify space deletion is now available to all Business Tier users. With this feature, Workspace Owners can trigger the deletion of a Unify space. These deletion requests can be canceled within 5 days of making the request. For more information, see our account deletion documentation .

Linked Events sync scheduling has been enhanced to increase flexibility and efficiency for data engineers. Consistent Sync Setup: Configure Linked Events sync schedules directly in the Entities Detail or Data Graph screens, ensuring alignment with rETL workflows. Manual Syncs: Trigger syncs on demand, eliminating wait times during testing. Interval-Based Scheduling: Set up syncs at predefined intervals: 15 min, 30 min, 1 hour, 2 hours, 4 hours, 6 hours, 8 hours, 12 hours, or 1 day—matching rETL options. The new Linked Events sync scheduling streamlines sync management, improving efficiency and control. Learn more about configuring the sync schedule by visiting the Segment documentation .

Event-Triggered Journeys are now available in Public Beta to all Twilio Engage users. This feature unlocks new transactional and abandonment use cases to enable faster, personalized campaigns. For more information, visit the Event-Triggered Journeys Documentation .

The Data Graph now supports previews of entity data from the data warehouse. After selecting an entity in the Data Graph, users can view sample rows from the referenced warehouse table/view in order to verify that the Data Graph — and tools using it such as Linked Audiences and Linked Events — are referencing correct data.

With this general availability release, Twilio Engage event conditions with time windows where the event was performed less than or equal to 20 times will be considered real-time. Previously, event conditions with time windows were treated as batch computations. Real-time audiences ensure that your audience is always up-to-date with the latest profile data, enabling you to act on the most accurate and recent information. Time windows which make use of the between operator, such as in “select all users that have performed an order completed event at least 1 time between 1 day and 3 days ago”, will continue to be created on Batch. For more information on audiences, visit the Segment documentation .