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Hi Community,

We have a webshop on Shopify and using Segment as our CDP.
For over 5 months now, we have had the problem that all events that we track in the checkout are tracked correctly in Segment, but can no longer be pushed on to the performance channels (Meta and Google). All other events continue to arrive in the channels as intended. We suspect that Shopify is blocking the transfer of checkout events, but we can't really get any further with the support.

Does anyone here have the same problem and can help or another idea as to why this could be?

 

Thank you very much!

@Stefanie Scheer if the events are arriving in Segment than it isn’t likely anything to do with Shopify.  That being said when you mention Meta and Google they both have multiple methods of receiving conversion information (multiple Segment destinations) so you may want to connect with Segment support so they can look at your account and the destination type to provide a more detailed answer.

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