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B
Brian Forster
asked in Product Q&A
RETL Mapping - Refresh Test Data

When editing a mapping for RETL and the source data has changed, the sample data and test data do not refresh.  Is there a way to force the preview and test data to refresh?

1271
Chauntel Greaves
Segmenter
S
Saurabh Kanchan
asked in Product Q&A
Integration of talon one and Segment engage

We use Segment Engage as our Engagement Platform and Talon One for promo handling. Wanted to check the viability of this use case if anyone else has tried this - When a user enters and audience/ or triggers an event, we want to generate a personalised promo code in Talon One and send it to Segment engage (in real timish) to send across to that user in an email. Specific question on this, how can we bring this incoming promo code from talon one into email template as a user trait. There is no default integration of Talon One and Segment for engagement use cases. (there is one for CDP data transfer, creating audience etc use case)  

1153
Andrew Rawson
Segmenter
A
Aislinn Lynch
asked in Product Q&A
Searching for Historic Call

Hi there, I am hoping someone can help me find a resource where I can search for a historic call? I want to look at the raw data from a call which occurred around 10 hours previously. I can search in Sources > choose source > Debugger for calls which have happened recently (screen shown below) but am hoping to find one further back than this.I’ve taken a look in the documentation but it’s a tricky one to search and I haven’t come across anything that I think would work.Any help or advice anyone has would be greatly appreciated! 

451
Andrew Rawson
Segmenter
S
Saurabh Kanchan
asked in Product Q&A
Using objects and arrays of objects as traits in email editor (Broadcast)

Can we use custom traits of data type objects and array of objects in email in Engage? For example - consider these traits - last_car_plan_selected (object type), list_car_policies (array of object type) Now, when I try using these objects in the email in a broadcast - I have used the traits as appearing in merge tags -  {{ profile.traits.last_car_plan_selected.name }},  {{ profile.traits.last_car_plan_selected.premium }},  {{ profile.traits.list_car_policies.$.items.policy_start_date }} etc. When this email comes from Segment, the values are blank when infact these traits have specific values in user profiles. I tried using different formats of this using liquid js but it seems nothing works. 

643
Tiffany Darwish
Segmenter
S
Saransh
asked in Product Q&A
Integrating JSON type columns to Snowflake instead of flattening

When we send JSON object type columns to Snowflake, Segment flattens them and create separate columns for each key. This exceeds the 5000 properties limit. What would be a good workaround for this? We are thinking of sending data in Array format but it will require more effort in Snowflake to use such data.

821
Andrew Rawson
Segmenter
S
Sagar Viradiya
asked in Product Q&A
Not able to sync nested fields under object in Intercom

We are syncing fields nested under the object to Intercom, but it seems it is not working.we have the following tracking plan for Identify and Group calls.For the Identify call, we are trying to sync the pickupOutsourcingEnabled field, which is under the settings object. To enable this sync in Intercom, we updated the filters and created a Transformation to move the property to the root level.Although we are not encountering any errors in the Event delivery when sending fields to the Intercom destination, we are unable to see the field in Intercom.Group Call Tracking plan{ "$schema": "http://json-schema.org/draft-07/schema#", "type": "object", "labels": {}, "properties": { "context": { "id": "/properties/context" }, "traits": { "type": "object", "properties": { "settings": { "description": "Buyer company settings.", "id": "/properties/traits/properties/settings", "properties": { "pickupOutsourcingEnabled": {

1053
Andrew Rawson
Segmenter
S
Stephen Plesko
asked in Product Q&A
Setting up Google Analytics 4 Web Destination

We have been having difficulties getting GA4 to properly load and ingest data from Segment. Anyone have tips or settings they recommend we use both within GA and within Segment?

2523
J
H
Hannah B
asked in Product Q&A
Product user IDs as Segment user IDs

Hello! I’m new to Segment and want to make sure we’re implementing user ID best practices.According to this document:A userId should be a robust, static, unique identifier that you recognize a user by in your own database systems. We anticipate sending events to Segment from multiple products, each of which has their own user database. Should each product use its own user IDs as the Segment user IDs? More concretely, suppose we have a user who has created accounts in product A and product B. They used the same email address when they created each account. Since product A and product B have different user databases, this user has two user IDs: uuidA and uuidB. When we send events for this user to Segment from product A, should the user ID be uuidA? That would mean we have two Segment users (uuidA and uuidB) that correspond to one user.Thanks in advance!

1222
H
Andy Pickler
Andy Pickler
asked in Product Q&A
'screen' call on mobile

Simple question (I think)...is the screen call automatic on mobile with each screen change? Or does it have to be called manually? This section says:Segment automatically calls a Page event whenever a web page loads. This might be enough for most of your needs, but if you change the URL path without reloading the page, for example in single page web apps, you must call Page manually...but the subsequent section on screen does not mention one way or another.

552
Chris Johnston
C
Corey Egan
asked in Product Q&A
eTimedout errors for Webhook Destination

Hey all -- we have a few different platforms that we push data into that aren’t native Segment destinations. For these, we rely on the Webhook Actions destination to create these integrations. One issue we’re experiencing is a fairly quick time-out rate that’s preset within these destinations. In short, if there’s no response from the endpoint we POST to within 5s, Segment auto-retries the request. What we’re seeing in actuality is that the endpoint is successfully receiving the request from Segment but due to some added platform latency, the response isn’t getting back to Segment in time. This causes multiple retries and duplicate data or actions to be taken by the destination platform. For the group, has anyone found a way to creatively solve for this retry rate? For the Segment Team end, is there the possibility to allow for configurable retry rates?  

1844
Luke Bussey
Chris Carrel
Chris Carrel
asked in Product Q&A
Segment EdgeSDK and payload modification

We are starting to use the Segment EdgeSDK and I currently have some analytics.js middleware functions that I would like to move to my edge worker so that they can be maintained across our properties.  Specifically, I am modifying the campaign context to normalize UTM parameters to improve the adhoc reporting in GA.Does anyone have any experience doing this? Or maybe an example they could share?Thanks,Chris

1323
Chris Carrel

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