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Denys Tkalich
Denys Tkalich
asked in Product Q&A
Did Segment Event Tracker stop working?

Hi all,Today I noticed that the Segment Event Tracker third-party Chrome extension has stopped working.At first, I thought it was just us, but then I checked app.segment.com, and there was nothing there either. At the same time, the official Segment Inspector works just fine.Weirdly enough, the Event Tracker does work on community.segment.com.Has anyone else experienced similar issues lately? 

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Denys Tkalich
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Husam Kahalah
asked in Product Q&A
Delete customer.io user

Hi, I’m trying to delete customer.io user using the following code:track({ userId: <userId>, event: 'User Deleted',})This is working fine if directly sent to customer.io using its analytics library, but using Segment it reach customer.io as an event without taking action. can you help to suggest a way to delete user using Segment.Regards

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Wouter Hol
asked in Product Q&A
Handeling null values on a property

Hi everyone,We’re having a challenge with some events that in some cases have a null value on a property. We want to send the events to GA4 Cloud. That destination does not accept null values so it will fail the event if we try to send it.We figured to solve this with a coalesce on the mapping of these properties. Then, if it has null, it would use the fallback value to replace null with a string. It turns out you can not set a static value in the coalesce function on the mapping. It will only allow to select 2 properties in the coalesce function.We try to avoid using an insert function as that makes the setup way more complex in our opinion.Are there any ways around this? Thanks!

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Bradley James Allan
asked in Product Q&A
Conversion tracking and enhanced conversions

Hi all, Can anyone share online video tutorials for setting up the ad destinations in the right manner so that we can track conversions and send through enhancements correctly using Segment. Seem to be having a little trouble in some instances and would like to view something on best practices or just general guides. Specifics: can you send through an enhanced conversion and a Restatement conversion for the same event to Google Ads Conversions destination? They will obviously be sent at the same time. I presume so but cant find anything to confirm. The Bing ads setup is easy enough but the setup of conversion goals in Microsoft Ads is  confusing as using Segment does not require us to add the UET tag to the site but the setup in Bing makes reference to it continually 

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Chris McDonald
asked in Product Q&A
Linking Hubspot Contacts to their primary Companies

Hi All,I’m hoping that some others that use Hubspot’s CRM + Segment to extract and load data from there may be able to help with a question that I have. In Hubspot’s CRM data model, there are Contacts (people) and Companies (businesses…these are basically the same thing as Accounts in Salesforce’s data model). Each Contact can be associated with zero, one, or many Companies (so Contacts:Companies is N:N). Additionally, there is a way to designate the association between a Contact and one single Company as the “primary” association. Out of the box, there do NOT appear to be any fields in the Contacts data the Segment fetches for us that offer either:The full list of IDs for associated Companies The ID of the primary associated CompanyI’d like to find a way to have Segment extract and load at least option #2 (ID of the primary associated Company) and ideally option #1 (full list of IDs for associated Companies). Has anyone found a way to accomplish this? If so, I’d really appreciate deta

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Segmenter
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David Alejandro Flores Ihuit
asked in Product Q&A
Events and general information

Is there a way to access the "event" history of each user and not just the last 14 days? Is it also possible to see a list with the options of my events, even those that are inactive?

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Tyler Nelson
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Barrett Glasauer
asked in Product Q&A
Mapping Offline Click Conversions events from Segment Track to Conversion Action in Google Ads

We're having trouble mapping Offline Click Conversion events from our Segment Track calls to the appropriate Conversion Action in Google Ads.In the Segment destination, the mapping appears to be correct and the dashboard says we have hundreds of successful deliveries to Google Ads of our 2 track events. Test events also appear to get successful 200 responses.In the data payload, we're mapped to the correct Conversion Action ID and we're sending that, the Conversion timestamp and the email address of the user.In Google Ads Conversion Settings, we have the following:- Enhanced conversions for leads -> Managed through Google Tag Manager- Enhanced conversions -> Managed through Google Ads API. Recording Enhanced Conversions.For our Conversion Actions in Google Ads, we have the following:- Enhanced Conversion -> Managed through API. Enhanced conversions are being recorded.Google Ads are still showing each of our conversion actives as "Inactive" and showing 0s across the board.What

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Nikhil Baisoya
asked in Product Q&A
Fetch Event By APi

Hi,I want to fetch event from segment without destination. Is there api where we can fetch event from segment.

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Chris Carrel
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Merin
asked in Product Q&A
204 No Content

Hi, I have configured the mapping of events from Segment to Google Analytics. But while testing the event, i see, 204 No Content being delivered. Can somebody help me fix this?

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Hannah B
asked in Product Q&A
Salesforce: Getting Lead IDs

I am setting up a Salesforce (Actions) destination. When I receive a particular event, I want to create a custom object that is associated with a lead. The event has the lead's email address (a unique identifier for the lead), but not the lead ID.Ideally, I would use the email address to get the lead ID and then include the lead ID when I create the custom object. Is there any way to do something like this in Segment?Thanks in advance!

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Peter Ikladious
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Luke Hancock
asked in Product Q&A
Last Computed Trait

I am looking to create a computed trait of the last order before May 1st; however, when I pull the preview, it’s bringing in contacts that have an order completed beyond May 1st. Check out the screenshots below and let me know where I’m going wrong. Thank you!   

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Gray Sanborn
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Sagar Viradiya
asked in Product Q&A
Upgrading Intercom destination from Classic to Intercom Cloud Mode (Actions)

We are planning to upgrade our Intercom Destination, so we just want to know what things we should consider while upgrading Destination?Do we need to create new Destination, add every thing like filters, transformations, mappings. or  we just can upgrade existing Destination with few steps.

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Andy Batten
asked in Product Q&A
How to manage Active Account Associations

I’m curious what techniques the community has used to manage user > account associations, when users could belong to multiple Accounts but no way to ‘ungroup’. This is relevant for a lot of scenarios, but especially in the case of using Account-based audiences for Journeys and email. For example, let’s say John Doe - john.doe@gmail.com - is associated with ‘Blue Inc.’ via group(). John leaves Blue Inc. and joins ‘Red Inc’, and we capture that with group() some time later either via form fill or our offline data. Now John is associated with two companies in Segment, but only ‘active’ at Red Inc. We ‘know’ John isn’t at Blue Inc. anymore, but cannot remove the association.We create an Account-based audience that Blue Inc. falls into, but Red does not, and want to push the list of all associated users to Marketo for email. John Doe falls into this audience because he’s still associated to Blue Inc. in Segment, so he gets an email when we wouldn’t have wanted that. I don’t think it’s as

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Andrew Rawson
Segmenter
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Hannah B
asked in Product Q&A
Identify Across Sources

We currently have several Node.js sources, and each user has the same user ID across all sources. Is it necessary to call identify in each of the sources or is calling it from one sufficient?Thanks in advance!

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Gray Sanborn
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Richard Fahey
asked in Product Q&A
CAPI Connectors: SA360 / Meta / LinkedIn

Hello, I am seeking information on Segment's Paid Media Connectors and their capabilities for SA360, Meta, LinkedIn, and Google Ads. I am aware that the existing connectors can match email addresses. However, our Marketing department is interested in matching based on emails as well as other fields like phone numbers and addresses. Are these features available in the current connectors? If not, has there been any development of custom connectors to accommodate these requirements?

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Judyta Owsianna
asked in Discussion
Assistance Needed for GA4 Audience Integration with Segment

I'm seeking some insight on our GA4 (Cloud) setup. We have completed the setup on Segment. However, we're not seeing the audience appear in GA4 under 'audiences'. How do you typically send audience data to tGA4 account (Firebase) not web? We've reviewed and completed all the setup steps to the best of our knowledge.

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Andrew Nagle
asked in Product Q&A
Reddit Ads Conversion API

Has anyone connected to reddit ads conversion api using the Destination Function? 

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Kasey Williams
asked in Discussion
Value sensitivity when pulling audiences

Hi there, My team is just starting with an implementation. A few questions on the sensitivity when building audiences.1.I know in the past my team had issues with Lytic’s capitalization sensitivity ie: TRUE vs. true. Is Segment also sensitive to capitalizations.2.Can Segment accept a N or Y for a yes or no answer?​​​​​​​3.Are there any other data sensitivities that come into play while building audiences?

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Chauntel Greaves
Segmenter
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Marketing at Work for Impact
asked in Product Q&A
How might I visualise my backend and frontend events on my website

Hi all,Sorry for the basic question.  Is there a way I can see my backend and frontend events on the website?  We have all the event names documented but there are many and I’m not always sure what page/section they are referring to.

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Chauntel Greaves
Segmenter
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Richard Fahey
asked in Product Q&A
Can Segment be configured to selectively hash certain data or fields when exporting data? #doublehashing

Has anyone experienced scenarios where hashed email addresses are fed into Segment? We need to create audiences that will be sent back to our Marketing estate, retaining the original encryption of the email addresses. My understanding is that Segment hashes the outbound audience list, which would result in the email field being double hashed. Is there a feature in Segment that allows us to choose which fields to hash? I presume this setting would be in the associated tracking plan?

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Chris Carrel
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Sylvain Pastor
asked in Product Q&A
Inherited property from previous events

In the context of an app implementation, we are using screen calls and track calls to collect events from our front-end.Is there a way, using destination functions or something else, to force track calls to inherit some of the properties from the preceding screen call? The idea is to add context to events in order to know on which screen they happened.This is needed in my case because some downstream destinations do not support this screen>event hierarchy and do not display screen properties to events. I see that Mixpanel has this concept of “borrowed property” which is cool but limited (and only works in Mixpanel obviously).Thanks!

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Brendan Maher
asked in Product Q&A
Control Groups

I use segment to maintain audiences.  At times I want to activate an audience by downloading a CSV file from segment and using it to trigger for example a discount for an audience.  for each audience I would like to maintain a say 5% control group, so that I can prove the audience behavior is triggered by the discount.  I don’t seem to be able to find a method within Segment to be able to do this.  Instead I need to run my downloaded file through an SFMC feature that will split out a random group of 5% from the audience.Does anybody know of a way that such a task can be done within Segment itself.  Creating for example a random 5% of the Audience in another audience that would then be the control group for that audience.

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Ben Wilke
Segmenter
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Jeffrey Campbell
asked in Product Q&A
Qualaroo Destination not Receiving Identify payload

We have set up Qualaroo as a destination, and the tag is running fine.  However we have identified a problem.  We’re calling identify() from the server side which means the Qualaroo tag does not receive the traits and id payload via Segment’s _kiq.push() call, precisely because we are firing identify from the server-side.As a workaround to this issue we were considering adding a custom source function in order to trigger the identify call on the client side.  We would use the page event to trigger the identify call. Something like this: async function onPage(event, settings) {   let eventBody = request.json();   Segment.identify({   userId: eventBody.userId });} Question: is this possible?  If so, are there any issues or risks with this approach?

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Saurabh Kanchan
asked in Product Q&A
Custom link based button inside engage email

Can we use a custom link as a ‘trait’ and then hyperlink it on a button in engage emails? I could not find a way to add a hyperlink to a button which is stored in a user trait. My use case - I want to send a personalised mail to my users which will be able to take them to their respective account pages (hence the custom link). 

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Tiffany Darwish
Segmenter
kclkirk
kclkirk
asked in Discussion
Survey Solution Suggestions

Hello everyone! We are looking for a potential replacement for Alchemer to run surveys and collect product feedback. We need something that allows for multiple questions, logic-based paths and easy, lightweight implementation. Ideally it would integrate with Segment for easy triggers from Segment track events and streaming of survey data to various destinations. White labeling and a lightweight SDK or cloud-based solution would be great as well. Anyone have a solution they would recommend? 

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kclkirk

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