Product Q&A

We are syncing fields nested under the object to Intercom, but it seems it is not working.we have the following tracking plan for Identify and Group calls.For the Identify call, we are trying to sync the pickupOutsourcingEnabled field, which is under the settings object. To enable this sync in Intercom, we updated the filters and created a Transformation to move the property to the root level.Although we are not encountering any errors in the Event delivery when sending fields to the Intercom destination, we are unable to see the field in Intercom.Group Call Tracking plan{ "$schema": "http://json-schema.org/draft-07/schema#", "type": "object", "labels": {}, "properties": { "context": { "id": "/properties/context" }, "traits": { "type": "object", "properties": { "settings": { "description": "Buyer company settings.", "id": "/properties/traits/properties/settings", "properties": { "pickupOutsourcingEnabled": {

Hi everyone,I am writing to inquire if any of you have been experiencing issues with audience match using the Google Ads destination. We are currently seeing a 20% decrease in match rate compared to manual uploads to the Google platform. It seems this may be related to API limitations, but I wanted to check if you have also observed a decrease and, if so, what steps you have taken to mitigate it.Any insights or suggestions would be greatly appreciated.Thank you,

We have been having difficulties getting GA4 to properly load and ingest data from Segment. Anyone have tips or settings they recommend we use both within GA and within Segment?

Hello! I’m new to Segment and want to make sure we’re implementing user ID best practices.According to this document:A userId should be a robust, static, unique identifier that you recognize a user by in your own database systems. We anticipate sending events to Segment from multiple products, each of which has their own user database. Should each product use its own user IDs as the Segment user IDs? More concretely, suppose we have a user who has created accounts in product A and product B. They used the same email address when they created each account. Since product A and product B have different user databases, this user has two user IDs: uuidA and uuidB. When we send events for this user to Segment from product A, should the user ID be uuidA? That would mean we have two Segment users (uuidA and uuidB) that correspond to one user.Thanks in advance!

Simple question (I think)...is the screen call automatic on mobile with each screen change? Or does it have to be called manually? This section says:Segment automatically calls a Page event whenever a web page loads. This might be enough for most of your needs, but if you change the URL path without reloading the page, for example in single page web apps, you must call Page manually...but the subsequent section on screen does not mention one way or another.

Hey all -- we have a few different platforms that we push data into that aren’t native Segment destinations. For these, we rely on the Webhook Actions destination to create these integrations. One issue we’re experiencing is a fairly quick time-out rate that’s preset within these destinations. In short, if there’s no response from the endpoint we POST to within 5s, Segment auto-retries the request. What we’re seeing in actuality is that the endpoint is successfully receiving the request from Segment but due to some added platform latency, the response isn’t getting back to Segment in time. This causes multiple retries and duplicate data or actions to be taken by the destination platform. For the group, has anyone found a way to creatively solve for this retry rate? For the Segment Team end, is there the possibility to allow for configurable retry rates?  

We are starting to use the Segment EdgeSDK and I currently have some analytics.js middleware functions that I would like to move to my edge worker so that they can be maintained across our properties.  Specifically, I am modifying the campaign context to normalize UTM parameters to improve the adhoc reporting in GA.Does anyone have any experience doing this? Or maybe an example they could share?Thanks,Chris