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  • 72 Topics
  • 151 Replies
72 Topics
F
Flow WMS Development
asked in Product Q&A
How to recover access to workspace

Hi, After changing my email in the user profile, I’m able to log in, but I lost access to my workspace.How can I recover that access?BTW: I’ve tried to contact support and got “There was an error submitting your form, please try again.” multiple times. Thank youRegardsAlex

231
Chauntel Greaves
Segmenter
K
kzheng
asked in Product Q&A
how does canonical_segment_id is survived when profiles are merged

We are in the processing of utilized Profile Sync and ran into this question: how does canonical_segment_id is survived when profiles are merged?There is no straightforward documentation explaining the merging algorithm to determine the surviving canonical_segment_id when two profiles (with two different segment_id) are merged. We have performed some tests and noticed the first-created canonical_segment_id remained but would like to have a definite confirmation. 

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Chauntel Greaves
Segmenter
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Jesus Prieto
asked in Product Q&A
Using relative dates to create audiences based on event data

Hi. The question here is how to use relative dates within event properties when creating an audience.For example, I want to create an audience that automatically includes users who have performed a search for a hotel stay starting within the next 15 days.However, when I try to create the audience based on the "arrival_date" property, I can only select a fixed date, not a relative date like "in the next 15 days."Is there any way to solve this and be able to use relative dates?

151
Chauntel Greaves
Segmenter
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Ruban Rajendran
asked in Product Q&A
Turnaround time for new integrations

Hi,I’m curious what the threshold for new integration requests is and then what the average turnaround time is once they’ve started working on them?I’d like to integrate MS Clarity, and it’s currently the third most-requested integration. The first has 311 upvotes

271
Chauntel Greaves
Segmenter
W
Wouter Hol
asked in Product Q&A
Data Graph - Unify user traits for linked events

Hi guys,I’ve been trying to set up Data Graph. What I’d want to do with it is (I think) pretty straightforward. I’d like to use Linked Events to pull traits as they are known in Unify to populate those on events.I’m having trouble configuring the Data Graph so that it will actually allow me to pull these traits in mapping to any destination.At first I assumed that pointing to the Profile Sync dataset in our DWH would be enough for Segment to enable this. After all, Segment creates these tables with default schema’s so I figured it should work out of the box. I learned that this is not the case and that you’d need to set Enrichment first before you can select traits to populate on events.I set up an Enrichment that points to the user_traits materialized view, but that doesn’t work as there is no user_id in there to match on a property of any event.Currenlty the data graph looks like this:data_graph { version = "v1.0.0" profile { profile_folder = "PROJECT_NAME.segment_profile

552
Peter Yanny
I
Its Donnie
asked in Product Q&A
Google Ads Conversions Destination: Conversions Action Setup Change

Google made updates to the Conversion Actions setup and removed the "using API or uploads” option that is still present in their docs.Old method still in the Google docs:Select Other data sources or CRMs if you'd like to integrate your CRM directly, or alternatively select Manual import using API or uploads.Click Continue.There are now options to add a source (such as Hubspot) - but no option to use the API that used to be the setup method. Have you run into a fix for this.Flow = Google Ads -> Goals -> New Conversion Action -> Conversions offline -> (no options for API only "data sources" and Segment is not an option). The Twilio option is for the comms business because it uses Zapier.Thanks

1552
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Husam Kahalah
asked in Product Q&A
Delete mixpanel user

Dear sir,usually we are using the following code from Segment to delete users (Ex. Customer.io):analytics.track({ userId: oldData.id, event: 'User Deleted',});This can work if used to delete customer.io user by adding a specific action to the mappings, but I can’t see how can I delete Mixpanel user using the same Segment code.can you help to suggest a way to delete mixpanel users using the same trigger?

191
Chauntel Greaves
Segmenter
A
Anne Buchwald Pedersen
asked in Product Q&A
RFM model - Count of days with activity

HiI am having problems finding a way to count active days the last 28 days based on an activity. I can only count the sum of activities within a periode, but i need the result to be a count of active days. It does not matter if the did the event 1 or 20 times pr. day. Can anyone help with this trait?Anne :-)

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A
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Husam Kahalah
asked in Product Q&A
Delete customer.io user

Hi, I’m trying to delete customer.io user using the following code:track({ userId: <userId>, event: 'User Deleted',})This is working fine if directly sent to customer.io using its analytics library, but using Segment it reach customer.io as an event without taking action. can you help to suggest a way to delete user using Segment.Regards

675
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SURYA TEJA
asked in Product Q&A
Integrating Website Event Tracking in Segment via Tealium IQ, GTM, or Other Tag Management Systems

If a website is already utilizing a tag management system (such as Tealium iQ, Google Tag Manager, or another tool), would it be possible to leverage the existing setup to send website events to Segment? If so, what are the best practices for implementing this integration? Additionally, are there any official documents or resources available to guide this process?

611
Chauntel Greaves
Segmenter
W
Wouter Hol
asked in Product Q&A
Handeling null values on a property

Hi everyone,We’re having a challenge with some events that in some cases have a null value on a property. We want to send the events to GA4 Cloud. That destination does not accept null values so it will fail the event if we try to send it.We figured to solve this with a coalesce on the mapping of these properties. Then, if it has null, it would use the fallback value to replace null with a string. It turns out you can not set a static value in the coalesce function on the mapping. It will only allow to select 2 properties in the coalesce function.We try to avoid using an insert function as that makes the setup way more complex in our opinion.Are there any ways around this? Thanks!

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C
Cabirol Florian
asked in Product Q&A
About Google Analytics 4 tracking

Hi,I have some tracking issues with GA 4 integration.I have many people who are coming from different referrers but get attributed to “direct / none” because of the flow of our system. It works perfectly on Mixpanel but not so much with GA 4.The flow is the following :The user comes from referral A to page B, goes through an identification process, and then arrives on page C. On page C, we made four actions:track(“Authorized”) alias(newUserId) identify(newUserId) track(“SignedUp”)All the track actions “Signed Up” are in the direct / none channel because I think GA 4 does not understand that the track is from the previous user (before the identify) and not after. It seems the alias call is not used at all.But the track “Authorized” has good tracking.Is there something that we could do to say to GA 4, like mixpanel, to alias people?

431
Tyler Nelson
B
Bradley James Allan
asked in Product Q&A
Conversion tracking and enhanced conversions

Hi all, Can anyone share online video tutorials for setting up the ad destinations in the right manner so that we can track conversions and send through enhancements correctly using Segment. Seem to be having a little trouble in some instances and would like to view something on best practices or just general guides. Specifics: can you send through an enhanced conversion and a Restatement conversion for the same event to Google Ads Conversions destination? They will obviously be sent at the same time. I presume so but cant find anything to confirm. The Bing ads setup is easy enough but the setup of conversion goals in Microsoft Ads is  confusing as using Segment does not require us to add the UET tag to the site but the setup in Bing makes reference to it continually 

1492
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Bradley James Allan
asked in Product Q&A
1000's of Identify calls

Hey guys, I am seeing thousands of identify calls on users profiles in Mixpanel, mostly occurring at the exact same time. This has only recently started. Anyone else experiencing the same?  The below are the sources that are vsisble in Mixpanel where I am seeing the huge number of Identify calls:segment_source_name:         mixpanel_actions_net_server_prodsegment_source_name:         segment_engage_prod

220
B
R
Rahul Yadav
asked in Product Q&A
How to Send Events from Segment to Salesforce Marketing Cloud Transactional API Using Destination Function?

I am trying to set up a Destination Function that sends events to Salesforce Marketing Cloud (SFMC) Transactional API endpoint. My goal is to trigger an email send whenever a specific event (e.g., "Order Confirmation") occurs in Segment Source. Can someone share example of js code which i can take as an example. I am not very good in creating a js code from scratch. Thanks.

611
Tyler Nelson
M
Meghana Pattanaik
asked in Product Q&A
Why should I use GTM destination on Segment and what are the use cases that can be achieved ?

I want to understand the benefits of choosing to put GTM destination on the Segment tool. As GTM can be directly implemented why use segment and what possible use case can be achieved via that.

311
J
J
Julie S
asked in Product Q&A
Reddit and X Audience Lists

For the hive mind, anyone out there build custom functions for Reddit and X Audience Lists?  If so, any hot tips on stuff to look for or is the API documentation pretty self explanatory and accurate?

1261
S
Segmenter
J
Jas Garcha
asked in Product Q&A
Action Destinations onDelete method

Hi - looking for guidance on how to implement onDelete in Action Destinations. I believe this is just triggered whenever a Segment user uses the deletion and suppression endpoints? What can I assume the payload looks like? Ideally the user can submit both userIds and companyIds and we can handle those conditionally.

281
Tyler Nelson
V
Vera
asked in Product Q&A
Automatic Event Tracking

Hi, so to track events, we do it by calling Segment's API methods (e.g., analytics.track()).Basically we create events to be tracked one-by-one. As this process takes quite some effort, I’m wondering if there’s any more automated way to track events and pages information?Thanks!

1532
Gray Sanborn
V
Vijeth P H
asked in Product Q&A
Configuring multiple destinations for Profiles Sync

Hi, Is it possible to configure multiple Profiles Sync destinations for an Engage space? We want to set this up for one of the Engage spaces used in the production environment. Currently, we have configured the Profiles Sync destination to Snowflake. 

1131
Tyler Nelson
C
Chris McDonald
asked in Product Q&A
Linking Hubspot Contacts to their primary Companies

Hi All,I’m hoping that some others that use Hubspot’s CRM + Segment to extract and load data from there may be able to help with a question that I have. In Hubspot’s CRM data model, there are Contacts (people) and Companies (businesses…these are basically the same thing as Accounts in Salesforce’s data model). Each Contact can be associated with zero, one, or many Companies (so Contacts:Companies is N:N). Additionally, there is a way to designate the association between a Contact and one single Company as the “primary” association. Out of the box, there do NOT appear to be any fields in the Contacts data the Segment fetches for us that offer either:The full list of IDs for associated Companies The ID of the primary associated CompanyI’d like to find a way to have Segment extract and load at least option #2 (ID of the primary associated Company) and ideally option #1 (full list of IDs for associated Companies). Has anyone found a way to accomplish this? If so, I’d really appreciate deta

3008
S
Segmenter
A
Aiman Iftikhar
asked in Product Q&A
How to compare computed traits?

Hello,I am currently tracking almost all the important events on our e-commerce website. Now, I want to use this data to send an abandoned cart email to the customer.How can I filter out the abandoned carts?I was thinking if the customer didn’t purchase anything in the next two hours then I can trigger it but if customer has removed an item from cart before that it can be empty.So what will be a good strategy?I am saving cart id but i am unable to compare last cart id of item added to cart and item purchased with each other. 

1512
A
T
Triptease Admin
asked in Product Q&A
Impact of Changing groupId on Existing Segment Destinations (Mixpanel & Intercom)

Hi everyone,We're integrating a new destination into Segment that requires us to change the groupId in our Group API calls. Currently, the groupId is set to customer_name (e.g., "CUSTOMERNAME"), which is a recognized unique identifier in our business. However, the new destination requires the groupId to be customer_key, a different unique identifier that maps 1:1 with customer_name but is represented as a string like "c9r0239nfoe".The issue is that we also use Mixpanel and Intercom as destinations, both of which receive data from our existing Segment API calls. I’m trying to understand:What impact will changing the groupId upstream have on these existing destinations? Will the data in Mixpanel or Intercom become fragmented (e.g., old data linked to customer_name and new data linked to customer_key)? Are there best practices for managing such a transition to ensure data consistency across all destinations?If anyone has experience with this or similar scenarios, I’d greatly appreciate yo

531
Chris Carrel
D
David Alejandro Flores Ihuit
asked in Product Q&A
Events and general information

Is there a way to access the "event" history of each user and not just the last 14 days? Is it also possible to see a list with the options of my events, even those that are inactive?

1093
Tyler Nelson
D
Dan Huru
asked in Product Q&A
Send User Activity to GA4/Google Ads through Segment

We're looking to push existing Segment.io events to GA4 or Google Ads to optimize GAds for certain in-app events such as buying a subscription. User signed up on our website. We registered this event with the help of Google Ads script as conversion, and the contacts of user appear in segment. Once the user will convert into paying user according to Segment, can we send this event back as offline conversion to Google Ads via your API integration?We managed to send event to GA4 using GA4 Cloud Destination (they appear as successfully sent) but we can't see them in GA4.We need some help to make this work.

1453
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